Amazon Connect
Elastic Move’s Amazon Connect service is designed to help businesses of all sizes leverage the power of Amazon Connect to create efficient and scalable contact center solutions. As AWS Advanced Partners, we offer comprehensive end-to-end services to ensure your transition to Amazon Connect is smooth, effective, and tailored to your specific needs.
Smarter customer service, built for the cloud
Amazon Connect is more than just a contact center — it’s a modern, cloud-based platform that empowers businesses to deliver outstanding customer experiences with greater flexibility and lower costs.
Your trusted partner for
Amazon Connect success
- Tailored solutions designed to fit your unique business needs
- End-to-end support from integration to long-term optimization
- Unlock cost savings and operational efficiency with AI-driven insights
At Elastic Move, we specialize in helping businesses unlock the full potential of Amazon Connect. Whether you’re upgrading an outdated call center or launching a brand new solution. As AWS Advanced Partners, we provide the strategic guidance, technical expertise, and hands-on support needed to make your transition smooth and successful.
Our approach is fully tailored to your organization. We take time to understand your goals, design a solution that aligns with your operations, and handle everything from integration to launch. Beyond implementation, we stay with you for the long haul, offering ongoing support, performance optimization, and system improvements as your needs evolve.
With Elastic Move, you’re not just adopting new technology. You’re building a smarter, more agile customer service operation that’s ready for the future, powered by AI.
Why Amazon Connect?
Transform the way you connect with customers
Amazon Connect is a modern, cloud-based contact center platform that helps businesses deliver fast, personalized, and cost-effective support. Designed for flexibility and scale, it eliminates the need for expensive hardware and complex infrastructure. Giving you the freedom to focus on what matters most: your customers.
With built-in AI capabilities, intelligent call routing, and powerful analytics, Amazon Connect empowers teams to create seamless, meaningful customer experiences across every channel. It’s a future-proof solution that adapts as your business grows, supports global operations, and enables your teams to work from anywhere.
Get in touch with us
Let’s have a Cloud Conversation
FAQ
Frequently asked questions regarding Elastic Moves Amazon Connect services.
Most of our Amazon Connect implementations are completed within 4-8 weeks, depending on your requirements. We focus on getting core functionality running quickly so you see immediate benefits, then phase in advanced features. Our approach means you won’t wait months for results, we can have basic call flows operating in as little as two weeks, with agents taking live calls while we continue to improve and develop the system.
No, you don’t! Elastic Move specialize in practical integration with your current systems. Many clients keep portions of their existing technology while strategically implementing Amazon Connect where it delivers the most value. We’ve successfully connected Amazon Connect with everything from legacy CRM systems to modern helpdesk platforms. Our goal is maximizing your return on investment, not forcing you to replace technology that still works for your business.
Amazon Connect eliminates the traditional licensing model with simple pay-as-you-go pricing based on actual usage and therefore you pay only for the time your system spends handling contacts. This typically could save up to 50% compared to traditional systems with their expensive seat licenses and maintenance fees. We’ll analyze your current call volumes and provide clear cost comparisons before you commit, so you’ll know exactly what to expect without hidden costs or surprises down the road.
Unlike vendors who disappear after the sale, we build lasting partnerships. Most of our clients choose our ongoing support options where we handle system maintenance, implement new features, and provide regular optimization. We’re based in Sweden and available when you need us. When something needs attention, you’ll speak directly with the same team who built your system and understands your business requirements.
